Quality is the process of delivering the customer requirements with zero rework  as set forth in the contract documents to the satisfaction of the customer. This is achieved by following proper management procedures as well as  having qualified individuals and providing them with the right tools to complete their tasks. Our management standards are in compliance with the PMBOK Guide as developed by the Project Management Institute (PMI) in the United States. We have currently  in our company 10 individuals who are certified project managers by PMI (PMP Certified).